Hilton Cancun, An All-Inclusive Resort, Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

Hilton Cancun, An All-Inclusive Resort is a 5-star property featuring direct beach access, two infinity pools, and a comprehensive all-inclusive dining experience with 12 restaurants. This family-friendly resort includes event spaces, a health club, and wellness options. Located within a mangrove nature reserve, the resort offers panoramic views of the sea.

Rooms & Amenities

The rooms and suites at Hilton Cancun offer air conditioning, flat-screen TVs with cable channels, and coffee machines. Certain units provide panoramic sea views and private balconies, with additional touches for a restful night. All accommodations include private bathrooms with complimentary toiletries.

Dining & Drinks

Dining options include five specialty restaurants featuring rich Mexican cuisine and a 24-hour snack market. Guests can enjoy unlimited beverages from 12 bars and lounges, including a pool bar and an ice cream shop. Room service is also available for all-inclusive dining in the comfort of guest rooms.

Leisure & Wellness

Hilton Cancun features multiple leisure facilities, including a fitness center, kids’ and teens’ clubs, and evening entertainment. Guests can participate in beach activities, table tennis, and water sports. The resort's wellness services are provided through the adjacent Waldorf Astoria Spa Cancun.

Services & Facilities

The property provides a 24-hour front desk and concierge services, with staff fluent in English and Spanish. For business travelers, Hilton Cancun has an indoor-outdoor convention center, and event spaces accommodating various group sizes. The nearest airport, Cancún International Airport, is 15 minutes away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Swim Up Queen Guest Room Two Queen Beds

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

Check Prices

Queen Guest Room Oceanfront

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

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Queen Guest Room Sunset View

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Heating

Balcony

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore a range of transportation options for your spa getaway

City Centre

Puerto Morelos 14.2 mi

Airports

Cancun (CUN) 9.5 mi

Isla Mujeres (ISJ) 26.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Poolside Tacos

During my stay, the poolside taco stand was an absolute highlight. Freshly made tacos with a variety of fillings made for a fantastic quick bite in between swimming. The staff was quick to serve and the flavors were very nice! I could have eaten there every day.

Theodore123. United Kingdom, 2024-03-10Read full review on

Fun for the Kids

The kids' pool area was perfect for my little ones. They loved splashing around and the play structures added to the excitement. The kids' club offered awesome activities that kept them entertained and gave me some much-needed relaxation time. It was truly a family-friendly experience!

Oliver1997. Canada, 2024-05-15Read full review on

Spacious and Comfortable Room

My ocean view room was well-equipped and spacious. The option of having two shower heads was fantastic, making it easier for my family to refresh after a long day by the pool. The cleanliness and amenities provided made for a very comfortable stay.

Matthew76. USA, 2024-06-20Read full review on

Amazing Spa Experience

I booked a spa appointment and it was one of the best decisions I made! The massage I received was incredibly relaxing, and the atmosphere was soothing. It was the perfect way to unwind after busy days with the family. I highly recommend treating yourself to the spa while you're there.

Nathaniel88. Australia, 2024-07-25Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Locker room
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Snorkelling
Table tennis
Aerobics

Services

Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Beach access
Aqua park
Live entertainment
Garden area
Leisure/ TV room

Room features

Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Room decor

Curtains

Location

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

Map view

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

City landmarks

Moon Palace

2.3 mi

Bahia Petempich Beach

2.3 mi

Moon Palace Golf Club

2.4 mi

Spa Centre

Spa

2.4 mi

Event hall

Moon Palace Arena

2.6 mi

Carr. Cancun - Tulum

Piston Pueblo

2.9 mi

Petempich Bay

2.9 mi

Unnamed Road

The Kay Club

3.0 mi

Restaurants

Armadillo

2700 ft

Carretera Federal 307 Cancun-Playa del Carmen

Reviews and Ratings <br />

Feedback from previous guests about their experience.

76%

loved the resort and would return for another relaxing stay

7.6/10

Very good

Rooms

8.0

Location

9.0

Service

5.6

Dining

7.6

Jordan

United Kingdom, January 2025

8.0/10

I had a delightful stay at this resort spa, enjoying the serene location that felt like a peaceful escape from the busy tourist areas. The rooms were notably comfortable, but I did experience some hassle due to a minor issue that took a bit of time to resolve. The dining options were excellent, particularly the buffet meals. Overall, while the experience was great, a few service improvements would make it even better.

Rooms

8.0

The rooms were spacious and comfortable, with clean amenities that made my stay enjoyable. However, I didn't have access to a balcony, which would have enhanced the experience.

Service

6.0

While I encountered some inconvenience in resolving an issue, the staff members were lovely and tried their best to assist me. More prompt solutions would improve the overall experience.

Location

9.0

The location is truly a gem, providing a perfect retreat from the usual noise and crowds. It's secluded, safe, and the ambiance is just gorgeous.

Dining

9.0

Dining was a highlight; the buffet was fantastic with a wide variety of options, especially the fish dishes that were cooked to perfection.

Facilities

8.0

The facilities were modern and well-maintained, contributing to a relaxing atmosphere during my stay. The pool area was especially nice.

Arthur

United Kingdom, December 2024

7.4/10

I had a pleasant stay at this resort spa, enjoying the spacious rooms and the lovely pool area. The staff was helpful and accommodating, which made me feel well taken care of. However, the dining options could be improved, especially at breakfast, and I found it a bit challenging to access food outside the hotel. Overall, the ambiance was peaceful, but there were some hiccups regarding dining accessibility.

Rooms

8.0

The rooms were quite spacious and comfortable, providing a relaxing atmosphere. It was unfortunate that I didn't have balcony access as I had hoped.

Service

7.0

The service was lovely and went above and beyond my expectations, though there were moments when finding dining options outside the resort felt a bit lacking.

Location

9.0

I loved the secluded and safe location, which was a great escape from the hustle and bustle. It offered a nice retreat but made dining outside the hotel slightly inconvenient.

Dining

5.0

The dining experience could be better, particularly with breakfast as the selection didn't fully meet my expectations.

Facilities

8.0

The facilities were well-maintained, particularly the pool area which was a highlight during my stay. It was pleasant to spend time there.

Jennifer

United Kingdom, November 2024

7.8/10

I had a relaxed stay at this resort spa, located in a secluded area that made it perfect for unwinding away from the hustle and bustle. The rooms are modern and spacious, offering a lovely patio view. However, the service left a bit to be desired, as some staff members weren’t particularly friendly and seemed more interested in tips than providing good service. While the dining experience was fantastic, the overall pricing felt a bit steep considering the mixed service quality.

Rooms

8.0

The rooms were spacious and modern, featuring a floating glass door leading to a nice patio, although they weren't oceanfront.

Service

5.0

I found the service lacking; staff seemed indifferent and were rather pushy about tips, which was off-putting.

Location

9.0

The location is gorgeous and secluded, perfect for adults looking to relax away from the noisy crowds.

Dining

9.0

Dining here was a highlight, especially the buffet with fantastic Asian dishes.

Facilities

8.0

The facilities were well-kept, adding to the overall enjoyment of the stay.

Edmund

United Kingdom, November 2024

7.4/10

The experience at this resort spa was a mixed bag. While the location is wonderfully secluded and offers a gorgeous environment away from the bustling hotel zone, the service left a lot to be desired. I encountered some issues with meal options that weren't addressed effectively, which was frustrating. However, the dining, particularly the buffet, was fantastic and added a delightful touch to my stay.

Rooms

7.0

While my room had a shattered glass on the patio, it was clean and comfortable overall. I did wish for ocean-front access or a balcony, but the space provided was decent.

Service

5.0

Unfortunately, the service didn't quite meet my expectations. I felt the staff was just going through the motions, as they weren't very helpful in finding dining alternatives and seemed unprepared for various requests.

Location

9.0

The resort's location is perfect if you're looking to escape the noise and crowds. It's safe and feels new, making it an excellent choice for relaxation.

Dining

9.0

The dining experience was one of the highlights of my stay with a fantastic buffet that had a great range of options.

Facilities

7.0

The facilities were generally good, offering a clean and modern environment. However, more attention to service details would elevate the experience.

Stuart

United Kingdom, September 2024

7.4/10

The resort spa offered a quiet and secluded atmosphere, ideal for relaxation. The rooms were modern and spacious, making my stay quite comfortable. I enjoyed the ample amenities, but I did run into some issues with the service, which could be improved. Overall, it was a good experience, although the dining could have had more variety.

Rooms

9.0

The rooms were modern and quite spacious, and I loved that they were well-maintained.

Service

5.0

I found the service lacking at times, as it took quite a while to get assistance for a minor issue, which was frustrating.

Location

9.0

The resort is beautifully secluded, offering a safe place to unwind away from the hustle and bustle of the hotel zone.

Dining

6.0

The dining options were alright, but I wished there were more selections to choose from, especially at breakfast.